Shipping policy
Last updated: June 1, 2026
At Dulce Lab, we want your shopping experience to be simple and worry-free. Here is everything you need to know about how we ship your order.
Free Shipping on Every Order
We offer free shipping on all orders — no minimum spend required. Once you place an order, shipping is completely free, no matter what you buy or where you are.
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. During peak periods or promotions, processing may take slightly longer; we appreciate your patience.
Delivery Times
Estimated delivery times after dispatch:
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Standard delivery: approximately 4–10 business days, depending on your destination.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, carrier issues, weather, or other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number where available. You can use this number to follow your package's journey to your door.
Customs, Duties, and Taxes
For international orders, import duties, taxes, or customs fees may be charged by your local authorities upon arrival. These charges are the responsibility of the customer and are not included in the product price or shipping. Please check with your local customs office for more information.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.
Lost or Delayed Packages
If your order has not arrived within the expected timeframe, please contact us and we will do our best to help locate your package or find a solution.
Contact Us
For any shipping questions, please reach out:
Company: Hong Kong Gordonov Limited Email: